Service and your rights

Refunds and cancellation

GroupKeep is an online digital service. Here is how payment, automatic renewal, cancellation and refunds work.

This English version is provided for convenience. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.

Review your plan, amount, service period and subscription before purchase.

Payment and refunds

GroupKeep is an online digital service that starts as soon as payment is complete. Under Article 2(5) of Taiwan's Reasonable Exceptions to the Right of Rescission in Distance Sales, and with your consent before payment, the 7-day cooling-off right in Article 19(1) of the Consumer Protection Act does not apply, and fees paid are not refunded.
Exception: if you are charged twice, or overcharged because of a system error, we return the amount to your original payment method after checking. Customer service handles this; it is not a refund feature.

Automatic renewal: we charge your original payment method on the same day each month. You can cancel the next renewal in your member space at any time; after cancelling, the paid period continues until it ends and is not refunded.
Upgrades take effect immediately: you pay the difference for the days left in the current period, and the new plan's price applies from the next renewal.
Downgrades take effect from the next period.
Failed renewal: there is a 3-day grace period during which the service continues and we remind you every day. After that the service stops, and renewing restores it.
Top-ups can be used once purchased, are valid for 12 months, and are non-refundable and non-transferable.

An electronic invoice is issued automatically for every payment. You can choose a carrier, a donation or a company tax ID, and download invoices by month in your member space.
Customer service: service@groupkeep.ai (please include your order number).

For questions, email customer service and include your order number.