Service and your rights

Terms and service information

GroupKeep provides an AI companion by subscription. Here is how purchase, activation and daily use work.

This English version is provided for convenience. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.

Review your plan, amount, service period and subscription before purchase.

Purchase and use

Each plan belongs to one companion. Invitation limits and AI allowance depend on the selected plan.
Link Telegram before purchase. The purchaser activates the companion, and the service period starts when the activation code is issued.
Basic allowance is provided in weekly portions and cannot be carried forward or borrowed. Top-ups belong to one chosen companion and are valid for 12 months.
Your member space shows orders, service periods and cancellation requests. Payment-provider confirmation is shown separately.

GroupKeep is an online digital service that starts as soon as payment is complete. Under Article 2(5) of Taiwan's Reasonable Exceptions to the Right of Rescission in Distance Sales, and with your consent before payment, the 7-day cooling-off right in Article 19(1) of the Consumer Protection Act does not apply and fees paid are not refunded, except for duplicate charges or overcharges caused by a system error.
Plans renew monthly on your original payment method. You can cancel the next renewal in your member space at any time; after cancelling, you keep the paid period until it ends.
Upgrades take effect immediately: you pay the difference for the days left in the current period, and the new plan's price applies from the next renewal. Downgrades take effect from the next period. A failed renewal has a 3-day grace period.
An electronic invoice is issued automatically for every payment, and you can download invoices by month in your member space.

For questions, email customer service and include your order number.